Investor Charter – VP Consultants Pvt. Ltd.

Investor Charter

Important Annexures:

Vision

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of resources for customers.

Mission

To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
To establish and maintain a relationship of trust and ethics with the investors.
To observe highest standard of compliances and transparency.
To always keep ‘protection of investors’ interest’ as goal while providing service.

DOs and DON’Ts for Investors

DOs

Read all documents and conditions being agreed before signing the account opening
Receive a copy of KYC, copy of account opening documents and Unique Client Code.
Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.
Receive all information about brokerage, fees and other charges levied.
Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.
If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted.
Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.
Receive funds and securities / commodities on time within 24 hours from pay-out.
Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90days).
In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.

DON’Ts

Do not deal with unregistered stockbroker.
Do not forget to strike off blanks in your account opening and KYC.
Do not submit an incomplete account opening and KYC form.
Do not forget to inform any change in information linked to trading account and obtain confirmation of up dation in the system.
Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
Do not opt for digital contracts, if not familiar with computers.
Do not share trading password.
Do not fall prey to fixed / guaranteed returns schemes.
Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Grievance Redressal Mechanism

Level 1

Approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.

Level 2

Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.
Complaints Resolution Process at Stock Exchange explained graphically:

Timelines for complaint resolution process at Stock Exchanges against stock brokers

S.no.	Type of Activity	Timelines for activity
1	Receipt of Complaint	Day of complaint (C Day)
2	Additional information sought from the investor, if any, and provisionally forwarded to stock broker.	C + 7 Working days.
3	Registration of the complaint and forwarding to the stock broker.	C+8 Working Days i.e. T day.
4	Amicable Resolution	T+15 Working Days.
5	Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution.	T+16 Working Days.
6	Complete resolution process post GRC.	T + 30 Working Days.
7	In case where the GRC Member requires additional information, GRC order shall be completed within.	T + 45 Working Days.
8	Implementation of GRC Order.	On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order.
9	In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration	Within 7 days from receipt of order
10	If intention from stock broker is received and the GRC order amount is up to Rs.20 lakhs	Investor is eligible for interim relief from Investor Protection Fund (IPF).The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining and Undertaking from the investor.
11	Stock Broker shall file for arbitration	Within 6 months from the date of GRC recommendation
12	In case the stock broker does not file for arbitration within 6 months	The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any.

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stockbroker defaults:

Circular is issued to inform about declaration of Stock Broker as Defaulter.
Information of defaulter stock broker is disseminated on Stock Exchange website.
Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period
Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:

Norms for eligibility of claims for compensation from IPF
Claim form for lodging claim against defaulter stock broker.
FAQ on processing of investors’ claims against Defaulter stock broker.
Provision to check online status of client’s claim.

Level 3

The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI)

SCORES:
Filing complaints on SCORES – Easy and Quick
Register on SCORES Portal.

Mandatory Details for filing complaints on SCORES:
Name, PAN Address, Mobile No. and Email ID

Benefits:
1. Effective communication.
2. Speedy Redressal of grievances.

<Visit Score Web Site> (url: https://scores.sebi.gov.in/)

If you have any complaints Please email us on info@vpconline.in or contact following

HelpDesk:
info@vpconline.in, telephone: 01143009000

Operations Manager:
Mr. Vivek Prakash Gupta
Email : vivek@vpconline.in

Compliance Officer:
Mr. Kanhiya Lal
Email : Compliancevpc@gmail.com

CEO:
Mr. Vijit Gupta
Email: vpconslt@yahoo.co.in

Welcome to VP Consultants Pvt. Ltd.

Important Annexures:

Vision

Mission

DOs and DON’Ts for Investors

DOs

DON’Ts

Grievance Redressal Mechanism

Timelines for complaint resolution process at Stock Exchanges against stock brokers

Default of TM/CM

Staff Email Login

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Send us Email

Address

Compliance Officer :Rishi raj, Email: compliancevpc@gmail.com, Tel:011-43009011

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